Support

Email support@rhinorelay.com, or use the form on the console’s Support page. Support is included in every plan.

Response times

Request	First response within
Every request, including security reports	1 business day

Times are in business hours from when we receive your message. For a security incident, put “Security” in the subject: see the incident process.

Help us help you

Include:

• your tenant ID, shown in the console,
• the requestId from the error response, or the x-request-id header,
• the campaign, import or export ID, if there is one,
• what you expected, and what happened instead.

Don’t send contact data or API keys. We never need them: we can see your account’s setup and counts, and you can share IDs.

Before you write

• GET /health lists every setup check with its fix. See the setup checks.
• Each error’s type link explains what it means and what to do. See Errors.
• The status page shows incidents and maintenance.